Home Care Provider Agencies Operational Tasks

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About the Client

A home care provider agency approached Charter Global with a problem of consolidating and managing various operational worklist items. Charter Global proposed a solution of an Operational Worklist Dashboard, which would scrape all worklist items from the client’s data store and create necessary tasks that the home care provider agencies would need to perform.

Charter Global faced several challenges in developing this solution. Firstly, the operational items were spread across various schemas in SQL Server, making it difficult to consolidate them. Secondly, providing an efficient front-end design that allowed users to quickly navigate to necessary operational items and complete tasks was a challenge. Lastly, the solution had to be highly scalable and meet the WCAG 2.1 AAA/HIPAA standards.

Charter Global's Operational Worklist Dashboard solution successfully helped the client consolidate and manage various operational worklist items. The asynchronous batch jobs framework allowed for efficient data consolidation, and the Angular-based frontend web tool enabled users to quickly navigate and complete necessary tasks. The solution was highly scalable and met the WCAG 2.1 AAA/HIPAA standards.

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